A great amount of care and thought goes into displaying and describing photos accurately as well as in the shipping process of every product to ensure that it reaches you in excellent condition just as it was sent. If you are not completely satisfied with your purchase, simply send an email within 7 days (including weekends).
Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation. Refunds are for the cost of item(s) and exclude the original delivery charge. Alternatively, if preferred, an item exchange can be made.
Goods will only be accepted for return if a request was made within 7 days of delivery,including weekends, unless you have been notified otherwise.
When returning an item please ensure that it is packaged carefully to avoid delays and damage.
Please also note a refund is issued after a thorough check of the item. Allow for a minimum of 7 working days for a refund to be processed.
To help provide you with the best possible service please provide:
Your first and last name,
Customer id number,
Order date and date received,
Billing and shipping information,
Details about your item (including product code, product name, size, color, and the quantity(ies) you wish to return).
Please state the reason(s) for wanting to return the product(s). Thank you.
*No refunds, returns, or exchanges on earrings due to matters of hygiene.
*Items must be returned in original condition with a copy of the packing slip.